devices · Axe-Fx III · fixes

fix it

find what you notice, then work down the causes in order. every fix cites where it came from.
symptoms
27 symptoms
not faults
7 by design

Indexed by what you notice, such as no sound, not by the subsystem behind it.

7 of the 27 problems below are not faults. The modeler does that on purpose, and they are marked by design.

there are no footswitches

  1. by design

    The Axe-Fx III does not have any . Fix: It is driven from the front panel. Add an FC-6 or FC-12 over FASLINK II—one XLR cable, which also powers the controller.

    Axe-Fx III Owner's Manual
by design

my guitar sounds thin or weak

  1. It is plugged into a line input . Fix: Only Input 1 has the instrument front end. Inputs 2, 3 and 4 are line level.

    Axe-Fx III Owner's Manual
fault

there's hum going into my amp

  1. A ground loop . Fix: Use a Humbuster cable from the quarter-inch output—TRS at the Axe-Fx end, TS at the amp. The wiring is built in. An ordinary cable does not use it.

    Axe-Fx III Owner's Manual
  2. A ground loop on the XLR side . Fix: Use the ground lift switch on the output.

    Axe-Fx III Owner's Manual
fault

there's a gap when I change sounds

  1. by design

    You are changing presets where scenes would do . Fix: A preset change reloads the grid. Scenes load nothing and switch seamlessly—build song sections as scenes.

    Axe-Fx III Owner's Manual
by designscenes and channels

it won't let me add a block

  1. The preset is out of CPU . Fix: Fractal let you build what fits rather than capping block types. Replace duplicate blocks with channels—four channels in one block cost far less than four blocks.

    Axe-Fx III Owner's Manual
faultthe grid and CPU

I lost my changes

  1. by design

    The preset was never stored . Fix: An edited indicator lights as soon as you change anything. Press STORE. Changing preset with it lit discards everything, without a prompt.

    Axe-Fx III Owner's Manual
by design

part of my chain isn't passing signal

  1. by design

    A missing shunt . Fix: Empty grid slots do not pass signal on their own. Insert a shunt to bridge the gap.

    Axe-Fx III Owner's Manual
by design

one of my presets makes no sound

Fractal give a procedure for this, not a single cause. Work down it in order. The first two catch most cases.

  1. A cable, before anything else . Fix: Most of the time it is a faulty or disconnected cable. Plug headphones straight into the modeler. If the preset sounds fine there, the fault is downstream and nothing on it needs changing.

    Axe-Fx III Owner's Manual
  2. The path does not reach the output . Fix: A grid can look connected and not be. Check the preset begins with an Input block and ends with an Output block, and that those match the jacks you have cabled. Then change each block to a shunt in turn, leaving the Amp and Cab until last, and listen for where the sound returns.

    Axe-Fx III Owner's Manual
  3. A modifier is holding a level at zero . Fix: If something is assigned to a volume or level control and the pedal or switch it expects is not plugged in, the level sits wherever that missing controller says, usually at silence. Either remove the modifier, or set the external controller's initial value to 100% instead of 0%.

    Axe-Fx III Owner's Manual
  4. The preset wants a User Cab you do not have . Fix: Presets you downloaded often reference a cab IR that lives on the author's modeler and not yours. Point the Cab block at a factory cab and the sound comes back.

    Axe-Fx III Owner's Manual
faultrig setup

I'm hearing clicks and pops

  1. A cable with a short in it . Fix: Fractal list this first. A brand new or long-trusted cable is often the problem. Swap it before you diagnose anything else.

    Axe-Fx III Owner's Manual
  2. by design

    Something is clipping . Fix: Check whether you are clipping the inputs or the outputs. Clipping that only appears on the loudest notes sounds like a crackle, not distortion.

    Axe-Fx III Owner's Manual
  3. by design

    The preset is over the CPU budget . Fix: Above about 80% the modeler starts running out of room and the artifacts are audible. Remove a block and see whether they stop.

    Axe-Fx III Owner's Manual
faultlevels

it sounds quiet compared to my old rig

  1. by design

    The outputs ship set for consumer line level . Fix: Outputs 1 and 2 ship at −10 dBV for consumer line inputs, which is noticeably quieter than an Axe-Fx II at the same settings. Set Output 1: Output Level and Output 2: Output Level to +4 dBu under SETUP : I/O : Audio.

    Axe-Fx III Owner's Manual
by designlevels

my expression pedal does nothing

Fractal list four checks, in this order.

  1. It has not been calibrated . Fix: Calibrate the pedal on its jack first, so the modeler learns its travel. Until then it can act as a fixed value instead of a sweep.

    Axe-Fx III Owner's Manual
  2. It is not a TRS cable, or not the right jack . Fix: Expression needs a TRS cable, not a standard guitar lead. A volume pedal is not an expression pedal, even though it has the same socket.

    Axe-Fx III Owner's Manual
  3. Nothing is assigned to it . Fix: Calibrating the pedal does not connect it to anything. It has to be attached to a parameter with a modifier before it does a job.

    Axe-Fx III Owner's Manual
faultcontrols

it won't start up properly

There are three recoveries, each a step further than the last. Try them in this order. The first two leave everything you have made intact.

  1. The preset it wakes up on is the problem . Fix: Power down, wait five seconds, then power on holding HOME until the boot progress bar first appears. It comes up on an empty initialized preset in location 000, which you can store to any location to overwrite the one causing trouble.

    Axe-Fx III Owner's Manual
  2. A system setting is the problem . Fix: Power down, wait five seconds, power on holding EDIT until the progress bar appears, then SETUP > Utilities > Reset and run Reset System Parameters. Resetting these never deletes or modifies your presets.

    Axe-Fx III Owner's Manual
  3. A firmware update went wrong . Fix: Power down, wait five seconds, then power on holding both PAGE LEFT and PAGE RIGHT until the Emergency Utility page appears, and update as normal with Fractal-Bot. This is the emergency boot loader, there so a failed update is recoverable.

    Axe-Fx III Owner's Manual
fault

I restored a preset and it sounds nothing like it did

  1. Something around the preset changed, not the preset . Fix: A preset is a list of settings, and those settings are interpreted by whatever firmware is running. The usual culprits are a firmware version change, a different guitar, a different amp at the other end, or external controllers sitting at different values than they were. Global Blocks that have since been edited will also change every preset that references them.

    Axe-Fx III Owner's Manual
faultfirmware and backups

a preset from another Fractal modeler won't load, or sounds wrong

  1. by design

    Presets do not move freely across the line . Fix: Axe-Fx II, AX8 and FX8 presets do not load on an Axe-Fx III and vice versa. The same amp models are present, so transferring settings by hand generally works, and the older modelers' factory cabs live in the Legacy bank here.

    Axe-Fx III Owner's Manual
by design

installing from gridleak

Chrome blocked MIDI access

MIDI permission denied. Install talks to the modeler over Web MIDI, and Chrome only lets a site use MIDI once you allow it.

  1. MIDI access was refused for gridleak.app, or the prompt was dismissed . Fix: In Chrome open Settings → Privacy and security → Site settings → MIDI devices, and allow gridleak.app. Reload the page, then connect again.

    Google Chrome Help: Change site settings permissions
fault

one-click install needs Chrome or Edge on desktop

  1. This browser has no Web MIDI, which one-click install uses to reach the Axe-Fx III . Fix: Open this page on a computer in Chrome or Edge, or download the file and import it with Axe-Edit III.

    Gridleak: how one-click install works
fault

Axe-Edit III is open, so the install can’t reach the Axe-Fx III

Make sure Axe-Edit III is fully quit.

  1. Axe-Edit III holds the USB connection exclusively while it runs . Fix: Quit Axe-Edit III completely, then connect again. Closing its window does not quit the app.

    Gridleak: how one-click install works
fault

the Axe-Fx III won’t connect

  1. The modeler is off, or the USB cable is not plugged into the computer . Fix: Connect your Axe-Fx III via USB and power it on.

    Gridleak: how one-click install works
  2. Nothing was picked in the browser prompt . Fix: Click connect again and pick your Axe-Fx III in the browser prompt.

    Gridleak: how one-click install works
  3. Axe-Edit III is holding the USB connection . Fix: Quit Axe-Edit III if it is running, then connect again.

    Gridleak: how one-click install works
fault

importing the file with Axe-Edit III

When one-click install isn’t available here, the downloaded file goes in through the editor.

  1. One-click install isn’t available in this browser or on this device . Fix: Download the .syx preset file. Open Axe-Edit III and connect your Axe-Fx III via USB. Go to Preset → Import Preset → select the .syx file. Save the preset to your desired slot.

    Gridleak: how one-click install works · Axe-Fx III Owner's Manual
fault
How to read the labels
measured
Read off the hardware by us, not taken from a document.
official
From the manufacturer's manual, FAQ, guides or release notes.
retail spec
From an authorized dealer's published specification.
review
Observed and published by a professional reviewer.
community
Reported by owners and used to corroborate, not as a primary spec.
our reading
Our interpretation, not something the manufacturer states.
unverified
We could not confirm this, or sources disagree.

real amps, each read from its schematic, ready for your Axe-Fx III.

presets for your Axe-Fx III →