devices · Helix Floor · reference · questions and answers
questions and answers
why did my Helix stop switching pedals on and off?
It is in Preset mode. Press FS6, the switch marked PRESET / STOMP, and the middle switches work as stompboxes again.
why does my Helix screen keep jumping to a different block?
You are touching a footswitch without pressing it. The switches are capacitive, and a resting foot selects that switch's block on screen. Your sound has not changed.
why does my reverb cut off when I change preset?
Changing preset unloads everything and loads it again. Turn on Preset Spillover (hold ACTION and press HOME) and trails carry across. You lose Path 2, which is half your processing power.
why won't my Helix let me add another amp?
Four is the maximum, with no more than two on either path. This is a hard cap, separate from the DSP meter.
what amp is Brit 2203 on the Helix?
A Marshall JCM-800, 100 watt, model 2203. Line 6 rename every model for trademark reasons and publish the translation. All 440 are on the models page.
how do I turn the cab sim off on a Helix?
Bypass the Cab block, or use an Amp block instead of Amp+Cab. Turn it off into a real guitar speaker, and leave it on for headphones, FRFR and the desk.
what is the difference between a preset and a snapshot?
A preset is the whole rig. A snapshot is a saved position of the controls inside it, and there are eight per preset. Snapshots switch instantly with no gap. Presets do not.
why is my Helix quiet or thin through the PA?
Check you are not using the RIGHT output on its own. On both output pairs the LEFT/MONO jack carries the mono sum. Use that one.
how do I get rid of hum on my Helix?
Press the GND/LIFT switch on the rear panel, beside the XLR outputs. It is a physical button, not a menu setting.
does the Helix Floor use USB-C?
No. It is USB Type B, the square printer connector. Only the Helix Stadium uses USB-C.
how do I make one expression pedal do two things?
Press hard on the toe end. A toe switch there swaps the pedal between EXP 1 and EXP 2. The chassis has no marking for it.
can I use a Helix to switch my amp's channels?
Yes. Run a TRS cable from EXT AMP 1/2 to your amp's footswitch jack (tip does one function, ring the other) and have presets switch the channel for you.
why is my preset out of DSP when the blocks look empty?
Stereo blocks cost about twice what mono ones do, and Legacy cabs cost far more than the newer IR-based ones. Swapping a Legacy cab for its current equivalent usually frees a whole block.
what does the E next to my preset name mean?
Edited but not saved. Changing preset while it shows discards your changes. Press SAVE twice.