fix it

Helix Control is a separate product . Fix: It is not included with the Rack. Until you add one, the rack is driven from its front panel and from HX Edit.

The cable is in the Variax port . Fix: Two identical RJ45 sockets sit next to each other on the rear. The footboard goes in the one marked HELIX CONTROL, into its HOST port at the other end.

A very long cable run . Fix: Over long distances the rack may not power the board reliably. Helix Control has a DC IN jack for that, using a Line 6 DC-3 adapter.

Helix Control is in Preset mode, not Stomp mode . Fix: Press FS6 on the footboard.

A foot is resting on a capacitive footswitch . Fix: Helix Control's switches are touch-sensitive. Touching one selects its block on screen without changing the sound. Move your foot off.

A ground loop between the rack and the PA . Fix: Press the GND/LIFT switch on the rear panel, beside the XLR outputs.

You are using the RIGHT output on its own . Fix: The LEFT/MONO jack of each pair is the one that sums to mono. Move the cable.

A cab block is running into a real guitar cab . Fix: Two speaker simulations are stacked. Bypass the Cab block, or use an Amp model instead of Amp+Cab.

You have hit a hard cap, not the DSP ceiling . Fix: Four amps per preset, two per path. One looper per preset. One poly effect per path. These caps apply however much DSP is free.

You are out of DSP . Fix: Make a stereo block mono, swap a Legacy cab for the newer IR-based one, or replace two amps with one amp into a Dual cab.

Clock termination . Fix: If the Helix is the last device in the wordclock chain, switch the terminator on. If it is not, switch it off.

The preset was never saved . Fix: An “E” beside the preset name means edited and unsaved. Press SAVE twice to keep the edits.

Snapshot Edits is set to Discard . Fix: Global Settings > Preferences > Snapshot Edits sets this. Recall (the default) keeps your changes as you left them. Discard returns the snapshot to its last-saved state. Discard suits playing live and loses edits while you are building. Hold BYPASS and press SAVE to flip it at any time. The camera icon on the Home screen is gray for Recall and red for Discard.

Nothing has been changed in it yet . Fix: An unedited snapshot carries the state you arrived with. It becomes its own sound the moment you change something in it. Nothing is broken.

It recalls whichever snapshot was active when the preset was saved . Fix: Saving a preset stores all of its snapshots and remembers which one you were on. If a song should always start on the intro sound, select that snapshot and then save. The choice is made at save time, not at load time.

Snapshot Mode Switches is set to Auto Return . Fix: Set Global Settings > Footswitches > Snapshot Mode Switches to Manual Return and it stays in snapshot mode until you press CANCEL. Auto Return suits occasional snapshot use. Manual Return suits a set played on snapshots.

That block's Trails setting is Off . Fix: Trails Off mutes repeats and decays the moment the block is bypassed. Trails On lets them ring out, through a bypass and through a snapshot change. It is set per block, so check every delay and reverb.

The delay is synced to tempo, and the new preset has a different one . Fix: A tempo-synced delay re-syncs its trails to the incoming preset's BPM, so the tail still ringing changes speed. To hold the speed across a change, set that delay in milliseconds instead of a note value.

No—Line 6 flag this in capitals, twice . Fix: Never connect these XLR outputs to a device whose XLR inputs have 48V phantom power enabled. On a desk, that means switching phantom off for those channels before you plug in, not after.

Only one digital output can be active at a time . Fix: S/PDIF and AES/EBU are a choice, not a pair. Pick one in Global Settings > Ins/Outs. Connecting an L6 LINK device, such as a Powercab, disables the S/PDIF output automatically.

It is routed somewhere other than where you are listening . Fix: Global Settings > Ins/Outs page 3, Volume Knob Controls, sets which outputs the knob touches. Set to Digital it controls nothing at all and both output pairs sit at unity. That is deliberate, for rigs where front of house sets the level.

This browser has no WebUSB, which one-click install uses to reach the Helix Rack . Fix: Open this page on a computer in Chrome or Edge, or download the file and import it with HX Edit.

HX Edit holds the USB connection exclusively while it runs . Fix: Quit HX Edit completely, then connect again. Closing its window does not quit the app.

The modeler is off, or the USB cable is not plugged into the computer . Fix: Connect your Helix Rack via USB and power it on.

Nothing was picked in the browser prompt . Fix: Click connect again and pick your Helix Rack in the browser prompt.

HX Edit is holding the USB connection . Fix: Quit HX Edit if it is running, then connect again.

HX Edit or the modeler’s own screen was busy with the preset list . Fix: Quit HX Edit, leave the modeler on its home view, then read the list again.

No setlist slot was chosen . Fix: Pick a setlist and slot—the first empty one is pre-selected. A used slot shows what it will overwrite.

The write finished but reading the slot back did not show the new preset . Fix: Check the slot on the modeler. If the old preset is still there, install again.

HX Edit was open and refused the write for the modeler . Fix: Quit HX Edit, then install again.

The connection dropped part-way through . Fix: Reconnect the modeler and install again.

The modeler plugged in is not the model picked in “Your modeler” . Fix: Pick the model the message names in “Your modeler” above, then connect again.

Another preset is still being sent . Fix: Wait for it to finish, then send the next one.

One-click install isn’t available in this browser or on this device . Fix: Download the .hlx preset file. Open HX Edit and connect your Helix via USB. Drag the .hlx onto a slot in the preset list. The modeler saves it.

The connection or the modeler stopped answering mid-install . Fix: Quit HX Edit, reconnect the Helix Rack, then try again.