devices · Helix Stadium Floor · reference · firmware and backups
firmware and backups
The device updates itself
No computer in the normal case. The Stadium has Wi-Fi and Ethernet, and Line 6 recommend updating straight from the modeler: Main Menu, then Downloads, or from the Concierge screen.
It backs up to a card, not to a computer
A full backup goes to the microSD card in the back panel. The card ships with the modeler: 32 GB, pre-formatted, already inserted, behind a screwed-on cover. One file holds every user preset, setlist, song with its audio, Clone, and setting.
Factory presets are not in the backup
A restore leaves them alone, because they live in their own folder. Only two things touch them: a factory reset and a firmware update.
It will restart several times
During an install the modeler reboots itself more than once. That is normal and not a failed update.
Back up before you update
Everything happens on the modeler, on the Maintenance screen. A backup captures every piece of user data in internal memory (presets, setlists, songs and their audio files, Clones, settings) into one file on the card, named with the date it was made.
- 01
check the card is in
It ships inserted, under a cover held on with a screw. If you have taken it out, put it back before you start.
- 02
Maintenance > Create Backup
Confirm the prompt and wait. Do not touch a control and do not power the modeler off while it runs. You can keep several backups on one card. The newest sorts to the top of the restore list.
- 03
eject before you pull the card
Use the Eject microSD Card button and wait for the unmounted dialog before pushing the card out. Formatting the card erases every backup on it permanently.
Doing the update
Over the network is the recommended route and needs nothing but the modeler itself. The USB route exists for when that is not available.
- 01
over Wi-Fi or Ethernet, from the modeler
Main Menu > Downloads, or the Concierge screen, will find and install what is available. This is the route Line 6 recommend.
- 02
over USB, if the network route is not available
Turn the modeler's Wi-Fi OFF first, connect USB-C to the computer, open the Helix Stadium application, and sign in to your Line 6 account. Available firmware does not show while you are logged out. Connect to the USB device, then Update Firmware.
- 03
set the computer up so it cannot interrupt
Turn off the screensaver and any sleep settings, and plug a laptop into power. On a desktop, use a rear-panel USB port next to the power connector, not a front or hub port. Then do not disconnect, power off or disturb anything until it finishes.
- 04
USB is for updates only
A USB connection to the Stadium app supports firmware updates and nothing else. Editing presets from the app needs the app and the device on the same local network.
a restore overwrites everything you have now
Restoring permanently replaces your current user presets, setlists, IRs, playlists, templates, favorites, account data and global settings with whatever is in the backup file. If there is anything on the modeler you have not backed up, back up before you restore.
factory reset is not the same as restoring
Restore Factory Defaults permanently deletes all user-created data and returns every setting to factory. To remove only one kind of data, clear it with its checkbox on the Maintenance screen.
the card can fill up
The included card holds several backups, but it is finite. The modeler tells you when it is full. Delete old backups from the Maintenance screen or use another formatted card. Do not skip the backup.